Customer Services

Overview


In an effort to attain one of its objectives of being transparent to the profession and the public, Council has implemented customer orientated service delivery through a Customer Care Contact Centre (that includes a fully functional inbound and outbound Call Centre; electronic document management, application validation, mailing and walk-in registration area). Furthermore conducting public relations initiatives to ensure mutual communication between Council and its various publics – both internal and external through producing annual reports, publications, interactive website, media releases, presentations, road shows, exhibitions at various pharmaceutical conferences etc.